Strategy: Management approach & targets

PwC 19, 25


With sustainability and responsibility as integral components of our corporate strategy, we are committed to meeting not only our operational requirements but also the requirements of Deutsche Post DHL Group stakeholders, as well as the needs of society and the environment. Our goal is to become Provider, Employer and Investment of Choice – and to become a benchmark company for responsible business.

As one of the world’s largest mail and logistics companies, our mission is to connect people and improve lives. The Deutsche Post DHL Group portfolio of products and services, along with the company’s presence in nearly all countries and territories worldwide, allows individuals and companies to participate in global trade and contributes to economic development and prosperity in those countries. We are committed to:

  • abiding by global standards for legal and ethical business practices,
  • maximizing the value we bring to local communities
  • assuming responsibility for our employees, and
  • minimizing the environmental impact of our business as much as possible.

With this commitment to responsible business practice we promote the company’s long-term growth and secure jobs worldwide.

Corporate strategy goals

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Corporate strategy goals

Responsible business is an integral component of our corporate culture and a central theme in our Code of Conduct. The Code of Conduct is guided by the principles of the Universal Declaration of Human Rights and the UN Global Compact, and takes into account widely recognized legal standards including applicable anti-corruption laws and conventions.

Deutsche Post DHL Group is also committed to the United Nation’s Global Goals for Sustainable Development (Sustainable Development Goals, SDGs). In the reporting year the Group took a close look at each of the SDGs and engaged in dialogue with its stakeholders to determine how the Group can contribute most effectively to achieving the SDGs. As a result, we have decided to leverage our existing Group-wide programs in order to focus on the following SDGs: "Quality Education" (#4), "Decent Work and Economic Growth" (#8), "Sustainable Cities and Communities" (#11), "Climate Action" (#13) and "Partnerships for the Goals" (#17). We have also created a tool that clearly outlines how our portfolio of products and services is already addressing sustainable development issues worldwide. Please see our corporate website for details.

Combining profitability and corporate responsibility is one of the fundamental objectives of the Group and its stakeholdersIndividuals or groups of individuals affected by a company’s business operations.. In 2015, we conducted a materiality analysis together with our various stakeholders to define priority action areas (material issues) for our company; these material issues remain unchanged. We are planning to review the materiality matrix and the expectations of our stakeholders in 2017.

Material issues for Deutsche Post DHL Group

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Material issues for Deutsche Post DHL Group

Key performance indicators (KPI) and target objectives were defined for each of the material issues. We also use these KPIs to track progress made in implementing our corporate strategy. We do not report on this data in full, because these figures contain sensitive information pertaining to our business.

Targets and achievements
Focus area   KPI   Target 2016   Status
Occupational safety   Accident rate (LTIFR)   Review and set suitable targets   Achieved
Employee engagement   KPI “Active Leadership” (Employee Opinion Survey)   Increase the approval rating to 74%   Achieved
Training & HR development   Participation in Certified initiative   Certify 80% of our workforce by 2020   Over 230,000 employees certified
Energy efficiency and climate change   Carbon efficiency index (CEX)   Improve CEX by at least one index point over previous year   Achieved
Local air pollutants and noise     Give this area special attention with the goal of developing relevant targets and reviewing the applicability of existing KPIs   Achieved
    Target 2017
Review material issues   Materiality analysis   Develop concept for conducting stakeholder surveys, which can then be used for performing materiality analysis
Occupational safety   Accident rate (LTIFR)   Improve Group LTIFR to 3.8
Employee engagement   KPI “Active Leadership” (Employee Opinion Survey)   Increase approval rating by one percentage point
Training & HR development   Participation in Certified initiative   Certify 80% of our workforce by 2020
Energy efficiency and climate change     We want to reduce all transport-related emissions to net zero by 2050
Carbon efficiency   Carbon efficiency index (CEX)   By 2025 we will increase our carbon efficiency by 50% compared to 2007 levels

  • Interim target for 2017: Improve CEX by one index point
Local air pollution     By 2025 we will operate 70% of our own first and last mile services with clean pick-up and delivery solutions

  • Interim target for 2017: Develop pick-up and delivery solutions, prepare sites for e-mobility
Green Solutions     By 2025, more than 50% of our sales will incorporate Green Solutions

  • Interim target for 2017: Develop strategies and campaigns
Employee involvement     By 2025 we want to train 80% of our employees to become certified GoGreen specialists and actively involve them in our environmental and climate protection activities. This will include joining partners to plant one million trees each year as part of our commitment to forest conservation

  • Interim target for 2017: Plant one million trees together with partners