Stakeholder dialogue formats

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A key component of our CR management approach is the dialogue with our major stakeholder groups; this is a continuous process that provides a steady stream of information and insight to guide our actions. As an example, we consider the recommendations issued by the UN High Level Advisory Group on Sustainable Transport, in which Deutsche Post DHL Group also participated, as our guideline for reducing greenhouse gas emissions and fuel consumption. We also support the climate goal established at the 2015 UN Paris Climate Conference (COP 21) and have oriented our activities accordingly.

Main insights gained from stakeholder dialogues in 2016
Standards in the value chain (material issue)    
Assessment of our suppliers by external providers  
  • External evaluation platforms to conduct yearly assessments of supplier performance in the area responsible business
  • The goal is to encourage solutions that further improve performance in this area.
Revision of the Supplier Code of Conduct  
  • Take into account feedback from our customers and other stakeholder groups, such as non-governmental organizations (NGOs), for the 2016 revision of the Supplier Code of Conduct
High Level Advisory Group on Sustainable Transport  
  • Our CEO Dr. Frank Appel participated in the High Level Advisory Group on Sustainable Transport led by UN Secretary General Ban Ki-moon. The Advisory Group focused on innovative, sustainable transport and logistics solutions.
  • The Advisory Group’s recommendations, which were published in the Global Sustainable Transport Outlook Report in October 2016, are highly relevant for us.
European Commission’s Sustainable Transport Forum  
  • As part of the European Commission’s Sustainable Transport Forum we work with policy-makers, industry and other organizations to further develop the framework for the use of alternative fuels in Europe.
Initiatives to support the Paris Agreement on climate protection (COP 21)  
  • Involvement in various initiatives, such as the Global Logistics Emissions Council, Green Freight Europe and Green Freight Asia, to achieve greater transparency and comparability in the collection and reporting of greenhouse gas emissions data
  • Participation in initiatives such as aireg e.V. to collaborate with other companies in promoting the development of alternative fuels as well as air transport approach procedures that reduce noise levels and fuel consumption
Green Freight Asia (GFA), Business for Social Responsibility (BSR)  
  • Involvement in Green Freight Asia as founding member and board member with the goal of achieving lasting reductions in greenhouse gas emissions and fuel consumption in road transportation
  • Development of training modules for forwarders and transport providers to introduce and optimize sustainable transport strategies and technologies (together with GFA and BSR)
  • Modules were jointly tested with 70 participants and made available to interested companies.
  • The goal of our involvement is not only improved environmental performance, but also dialogue and exchange of expertise across companies and industries.
Air pollution and noise
(material issue)
StreetScooter (electro-mobility)  
  • Expansion and further technological development of mobility concepts for cities and metropolitan areas in dialogue with the affected communities, with auto manufacturers (e.g. at the International Motor Show (IAA) in Hannover), but also with our delivery personnel
    Citizen dialogue at Leipzig Airport  
    • Involvement in the citizen dialogue on the Climate Action Plan 2050 hosted in 2015 by Germany’s Federal Ministry for the Environment, Nature Conservation, Building and Nuclear Safety in five cities including Leipzig
    • The report, which was presented in summer 2016, includes recommended measures with regard to e-mobility acceptance levels.
    Corporate citizenship    
    Partnership with the United Nations  
    • Decade-long partnership with UNDP and OCHA as a positive example of public-private partnerships (PPP) generating added value for both public and private sectors
    • Regular dialogue and exchange with United Nations organizations during the course of the reporting year, for example at the global GoHelp conference, the World Humanitarian Summit and the OCHA Partnership Week
    • Wrote and distributed (to other companies) a report on joint experiences in preventing and managing humanitarian crises
    • Knowledge transfer used to advance and enhance our own humanitarian projects: reception and departure desks at airports for arriving aid workers; train-the-trainer concepts as part of our prevention program GARD (Get Airports Ready for Disaster) so that as many participants as possible can benefit from our expertise and learn the skills they need to act effectively in crisis situations
    Refugee aid in Germany  
    • Dialogue with aid organizations, additional NGOs and policy-makers
    • Conference on July 6, 2016 at Group headquarters in Bonn where over 100 external and internal project participants gathered on the occasion of the United Nations’ (UNHCR) Refugee Day
    • Confirmed our commitment to join together with our partners, actively address social challenges, and do our part to give refugees hope for a future in Germany
    Annual Meeting for the Global Future Councils (World Economic Forum)  
    • Participation in the first Annual Meeting for the Global Future Councils network in Dubai, with more than 700 participants
    • Interdisciplinary think tank of the World Economic Forum made up of internatioanl experts from business, government, civil society and academia
    • Discussion and exploration of future challenges in key areas including the future of the humanitarian system, energy, mobility and infrastructure and the impact of emerging technologies such as artificial intelligence and biotechnology