Stakeholder engagement


We maintain a constructive and critical dialogue with our stakeholdersIndividuals or groups of individuals affected by a company’s business operations. and consider this an important prerequisite for responsible business. This open exchange, which takes place on a regular basis with all of our stakeholders, is of strategic importance for the Group and an integral part of our approach to CR management. We also view the ongoing dialogue with our stakeholders as an important facilitator of collaboration with stakeholders, helping us to understand and effectively address the social and business challenges considered most relevant for our company.

We engage in a range of different dialogue formats with our stakeholders to continuously improve our understanding of their views and expectations. Among other activities, we participate in national and international forums where we collaborate with stakeholders to develop solutions and establish our position on specific issues. Priority is given here to forums and other formats that allow us to actively participate in shaping the dialogue on overarching issues. Examples include the World Economic Forum, the UN Global Compact and Econsense, as well as more targeted initiatives, such as Green Freight Asia, which focuses on specific environmental issues.

As a longtime strategic partner of the World Economic Forum, Deutsche Post DHL Group takes part in the dialogue between global leaders in business, politics and society. In the reporting year we met with decision-makers and leading logistics industry experts at the World Economic Forum in Davos as well as at regional summits in Africa and India to share best practices and discuss strategies for addressing transport industry challenges. Discussions focused on issues such as digital transformation, sustainable business and the complexity of transnational supply chains. These sessions also generated valuable stakeholder feedback, which will help us identify and plan for both regional and global requirements and challenges facing the logistics sector in the 21st century.

Deutsche Post DHL Group stakeholders

Deutsche Post DHL Group stakeholders

The dialogue with our stakeholders is standardized across the Group in accordance with our Stakeholder Engagement Guideline (SE Guideline), which is based on the international AA1000 Stakeholder Engagement Standard (AA1000SES). We provide our employees with internal exchange platforms and various trainings to further improve their knowledge of the SE Guideline and their overall stakeholder orientation. In addition, our two DHL Innovation Centers in Troisdorf, Germany, and Singapore provide central platforms where DHL experts can work together with customers and stakeholders on innovation-related topics.