The European Agreement concerning the International Carriage of Dangerous Goods by Road (Accord européen relatif au transport international des marchandises Dangereuses par Route, ADR).

The computer-assisted expansion of the perception of reality, where the real and virtual worlds are combined. Examples include the overlay of offside lines or distances to goal in televised soccer matches.

A joint initiative comprised of airlines, airports, research institutions, aviation companies, and companies from the extractive industries; its aim is to promote the manufacture and use of alternative aviation fuels.


Carbon calculation models

EN 15, EN 16, EN 17, EN 21

We calculate the emissions of our transport subcontractors by means of operational data from both operational and business intelligence systems.

We calculate our own emissions (scopes 1 and 2) in our internal financial system using monthly energy and fuel consumption data as well as data from flight logs. We use emission factors published by recognized sources such as the EN 16258 or the International Energy Agency (IEA) to convert fuel use into emissions.

Our Scope 3 emissions calculations are based on our own operational data and recognize internationally accepted industry standards for modal emissions calculations, such as NTM (for air transport), the Handbook Emission Factors for Road Transport (for road transport) and data provided by the Clean Cargo Working Group (for ocean transport).

Other indirect emissions, such as from purchased goods and services and capital goods, are calculated based on environmentally extended input/output (EEIO) models, while emissions from commuting are based on extrapolated national statistics for commuting patterns. Emissions from fuel and energy-related activities are calculated based on our actual fuel use.

A ratio index used by Deutsche Post DHL Group to manage the greenhouse gas emissions of its business operations, whereby emissions resulting from fuel and energy consumption are assessed in relation to services rendered (e.g. quantities/volumes of letters, parcels, pallets or containers).

Compendium of basic rules of conduct.

The adherence to laws and regulations, standards, company policies and self-commitments.

An alternate airport approach procedure in which the aircraft approach the runway at a constant rate of descent. CDA is initiated while an aircraft is still at cruising altitude. Since it involves temporarily idling the engines, CDA can help to reduce noise and conserve fuel. However, these benefits are offset by higher safety requirements for the airports. CDA is being tested in combination with the Point Merge procedure at the Leipzig/Halle airport in Germany.

A company’s commitment to its role as a “good citizen”.


Dedicated aircraft refer to planes in which Deutsche Post DHL Group’s capacity utilization is 100% and whose routes and schedules are determined by the Group. Deutsche Post DHL Group also uses non-dedicated aircraft, i.e. aircraft in which it utilizes only a share of total load capacity.


The sale of products and services through online sales channels.

European standard for the calculation of greenhouse gases in logistics.


The use of low external air temperatures to assist in cooling water, which can then be used for industrial processes or air conditioning systems.


Deutsche Post DHL calls on its employees to volunteer for local charitable projects as part of its yearly Global Volunteer Day.

Greenhouse Gas Protocol (GHG Protocol)

EN 15, EN 16, EN 17, EN 21

The Greenhouse Gas Protocol is a guideline designed to assist companies in calculating their greenhouse gas emissions. The following GHG Protocol standards are applied in our carbon accounting: “Corporate Accounting and Reporting Standard” (Scope 1), “Scope 2 Guidance Accounting and Reporting Standard”, and “Corporate Value Chain Accounting and Reporting Standard” (Scope 3).


Guidelines to limit noise from civil aircraft issued by the International Civil Aviation Organization. Aircraft are attributed noise limits which are based on engine power; these noise limits are organized in chapters.

Standard with internationally recognized requirements for environmental management systems covering such things as life cycle assessments, environmental indicators and environmental performance evaluations.

Energy management standard established to help companies and organizations improve their energy efficiency and sustain savings over time. Identifying and tapping energy savings potential can help reduce operating costs and enhance market competitiveness.

A geographical location where goods are manufactured or commercialized.


The global standard issued by the London Benchmarking Group (LBG) for measuring and reporting corporate community investment. The framework assesses corporate citizenship activities along three dimensions:

  • Input: Total financial donations, monetary value of time/service donated by employees, in-kind donations, as well as the management costs associated with the coordination and implementation of the various activities
  • Output: Number of people reached or supported; number of activities/offerings
  • Impact: Resulting short and long-term changes in supported individuals/groups as well as changes within the company as a result of activities

An alternate airport approach procedure intended to reduce noise and fuel consumption. While still at high altitude, arriving aircraft are sequenced into efficient approach patterns by air traffic controllers using high-precision navigation systems. This procedure improves the regulation of the stream of arriving aircraft and enables use of the continuous descent approach (CDA).

A designation used in the United States for organizations formed by interest groups, businesses or individuals for the purpose of pooling funds to be used in support of or opposition to candidates for political office. PACs are subject to legal regulations that include caps on donations to individual candidates and political parties. Many candidates form their own PACs to coordinate their fundraising activities.


A company’s ability to respond to changes/disruptions in the business environment and successfully stabilize operations by increasing flexibility and agility.

Award bestowed upon companies whose score in the annual RobeoSAM Sustainability Yearbook is within 5 to 10% of the industry leader’s score. RobecoSAM is an investment specialist focused exclusively on sustainability investing.


The GHG Protocol (“A Corporate Accounting and Reporting Standard, revised edition”) categorizes greenhouse gases in three groups referred to as “scopes.” The classification into scopes 1, 2 or 3 is based on the source of the emissions.

  • Scope 1: Direct greenhouse gas emissions resulting from the company’s own business activities.
  • Scope 2: Indirect greenhouse gas emissions generated by the production of electricity, district heating and cooling.
  • Scope 3: Other indirect greenhouse gas emissions.

With our shared value approach, our portfolio of environmentally friendly GoGreen products and diverse carbon efficiency measures allows us to follow through on our responsibility to society and the environment while enhancing the success of our business at the same time.

Process for implementing environmental management systems at Deutsche Post DHL Group. The 6-Step Approach is based on the ISO 14001 standard.

Computer eyewear that projects digital information such as e-mails, navigation directions and social media information into the wearer’s field of vision; they are also used in augmented reality applications.

Intelligent measurement devices that record detailed electricity and gas consumption data. Logged daily, the data is use to identify potential savings levers. 

Safety and Quality Assessment System. A standard issued by Cefic, the European Chemical Industry Council, for assessing the quality, safety and environmental standards of logistics service providers.

Individuals or groups of individuals affected by a company’s business operations.


A teardrop-shaped semitrailer with a curved roof. Its aerodynamic form reduces air resistance and fuel consumption.

The term transport industry, as used in this report, also encompasses the private and public transport of persons as well as the private transport of goods.