Employee Opinion Survey: Giving employees a voice

PwC

Our annual Employee Opinion Survey (EOS), which we introduced in 2009, is our central tool for assessing employee engagement. The EOS aims to do the following:

  • Strengthen our corporate and leadership culture
  • Gauge employee awareness of and identification with our values and the Group’s corporate strategy
  • Identify success factors and action areas for continuously improving the workplace and to compare our results with those of other companies

At 74% in 2016, the EOS participation rate reflects the high level of acceptance the survey enjoys among our employees. We expressly encourage our employees to give their honest opinion in the survey, which is purely voluntary. Employees’ data is completely anonymized and assessed by an external, independent company. The same questionnaire is used throughout the Group, ensuring comparability of results for all categories and questions across the divisions. The questionnaire comprises 41 questions across ten different key performance indicators (KPIs) and the Performance Enablement Index.

Results of the 2016 Employee Opinion Survey

PwC
Results of the 2016 Employee Opinion Survey

One of the survey’s central KPIs, Employee Engagement, helps us gauge the extent to which employees feel motivated to make our company successful and go the extra mile for our customers. The Performance Enablement Index helps us to establish whether our employees feel motivated to give their very best to our customers. Employee Engagement achieved a result of 75% in 2016, two percentage points above the external reference value. For Performance Enablement, we achieved a rating of 81%, five percentage points higher than the external reference value.

Our managers influence employee engagement and motivation through their personal management styles. They also serve as role models in implementing our corporate values and goals. The results from the Active Leadership section of the survey are used as a central non-financial performance indicator for the Group. Performance in this area is also a variable remuneration component for our executives. In 2016, the Group-wide result for this KPI rose by one percentage point compared with 2015, thus meeting our 74% target for the reporting year.

Positive survey outcome and outlook

PwC

The positive results for 2016 strengthen us in our business approach. Given the challenges we face, not least the digital transformation of our company, we take encouragement from the survey to strive for further improvement. For 2017, we have set ourselves the goal of improving the approval for the Active Leadership KPI by another percentage point. 

Detailed results from the Employee Opinion Survey can be found in the Annex to this report.