Exchange with employee representatives

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In addition to dialogues with their supervisors and other members of management, the majority of our workforce makes use of bodies such as employee committees, works councils or unions to represent their interests. Over 70% of all Group employees are employed under contracts governed by collective labor agreements, works agreements or legally binding statutory increases. In Germany, where 42% of our workforce is employed, we cooperate with employee representatives in all divisions where works councils have been formed. In fact, half of our Supervisory Board consists of elected employee representatives.


The primary responsibility for managing local employee representatives and trade unions rests with the divisions at a country and local site level. At the global level we engage in regular dialogues with the Global Union Federations such as the UNI Global Union (UNI) and the International Transport Workers’ Federation (ITF).

As part of our collaborative dialogue, in March and June, 2016, we were able to officially conclude the matters which had led to the Joint Statement issued in 2014 by the German National Contact Point (NCP) of the OECD, Deutsche Post DHL Group, UNI and ITF. The issues concerning Latin America, including alleged violations of employee rights and improper employee survey practices, were resolved by mutual agreement in August, 2016. It was agreed that dialogue with the Global Union Federations would take place on a quarterly basis. Having held two meetings in the reporting year, the talks will continue with four meetings already scheduled for 2017.

Initiatives within Europe

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Together with our social partners, we participate in an array of initiatives and activities at the European level.

The Deutsche Post DHL Forum, a European works council by agreement comprising employee representatives and management representatives from 30 European countries, and its committees address key issues and how they impact the Group's business growth. Digital transformation will be a topic addressed by the Deutsche Post DHL Forum in 2017.

Following scheduled elections, the Deutsche Post DHL Forum met on November 24, 2016 for its constituent meeting for the next four years. Over the course of the meeting, the Forum members were instructed both in the duties of the Deutsche Post DHL Forum and in their associated rights and obligations. The Forum and its sub-committees met a total of 27 times in the reporting year. The Global Union Federations UNI and the European Transport Workers’ Federation are each entitled to send a representative to participate in the Deutsche Post DHL Forum plenary sessions.

Partners of the European Social Dialogue Committee for the Postal Sector conducted a joint project in Brussels on the subject of “Mobilising social partners in a new context”. The project focused on two specific issues: a seminar on E-Commerce & New Services and the study on collective bargaining agreements in the changing postal sector (CLA Study). In the course of the reporting year, and building on the previous “E-Commerce & New Services” seminar held in November 2015, an innovative Massive Open Online Course (MOOC) was developed. In May 2016, a conference was held in Bucharest to discuss the results of the CLA study. An associated Joint Statement was subsequently issued in December 2016. A final project report has since been released.

In addition, in 2016 Europe’s biggest postal service provider Deutsche Post DHL Group was appointed the new Chair of the European Social Dialogue Committee for the Post Sector.