• Employee Opinion Survey

  • Learning and development

  • Compensation

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Results of the Deutsche Post DHL Group Employee Opinion Survey (%) PwC

  2015   2016
Participation rate   73   74
Approval rating per category    
Active Leadership1   73   74
Employee Engagement   73   75
Customer Centricity & Quality   79   81
Future & Strategy   69   72
Communication   74   75
Teamwork   83   84
Learning & Development   79   81
Job Fulfillment & Workplace   77   78
Continuous Improvement   65   67
Group Responsibility   75   77
Performance Enablement   80   81

1 Relevant for executive bonus payments

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Learning and development at Deutsche Post DHL Group1LA 9, LA 10

      2012   2013   2014   2015   2016   +/- %
vs. 2015
Training days per employee PwC       1.6   1.4   1.5   1.4   1.5   7.1
of which Online training       -   -   0.0   0.1   0.1   -
Training costs per employee2     168   148   150   149   143   -4.0
Training costs per full-time equivalent2     190   166   166   165   159   -3.6
Training satisfaction3   %   70   70   71   79   81   2.5

1 Coverage rates Group: 76% (2016), 78% (2015), 76% (2014), 69% (2013), 67% (2012); 2 The costs were calculated in accordance with Note 6, Notes to the Consolidated Financial Statements; 3 Corresponds to the indicator "Learning and Development" in the annual Employee Opinion Survey. Participation rate 74% (2016)

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Staff costs and Human Capital ROI at Deutsche Post DHL Group

    2012   2013   2014   2015   2016
Staff costs1   €m  17,770   17,776   18,189   19,640   19,592
of which Wages, salaries and compensation    14,179   14,300   14,583   15,723   16,092
Social security contributions    2,094   2,110   2,164   2,300   2,324
Retirement benefit expenses    984   883   965   1,031   607
Other employee benefits    513   483   477   586   569
Personnel expenditure ratio2  %  32.0   32.4   32.1   33.2   34.2
Human Capital Return on Invest3    1.15   1.16   1.16   1.12   1.18

1 Notes position 14, Consolidated Financial Statements; 2 Staff costs/revenue; 3 (EBIT + staff costs)/staff costs; according to Consolidated Financial Statements